Town of Hopewell
Water
Contact: Joe Eckam - Water District Superintendent
Email: water@townofhopewell.org
Phone: (585) 394-3960 Fax: (585) 394-5570
Address:
Hopewell Water Districts
Superintendent Office - Pump Station
4439 Lakeshore Drive
Hours are: Monday - Friday, 7:00 AM - 3:00 PM.
NEW BILLING SOFTWARE - JANUARY 2023
January 2023 water bills will have a "temporary" format. We are in the process of implementing new Water Billing Software, since our current software program is being phased out.
By the next billing quarter, a new template for your water bills will be in place. We are currently working with the software company concerning this matter.
We ask for your patience during this transition. Within the next one or two billing cycles, our customers will have the option of receiving their water bills either by mail or email.
If you have any questions, please feel free to contact Shawn at scotter@townofhopewell.org or at 585-394-0036 ext. 8
REVERSE 911 - If you are a Hopewell resident within the Hopewell Water Districts and are interested in receiving emergency alerts concerning Water (such as boil water advisory) Please use the attached link and sign up with the Ontario County Sheriff's 911 Center. 911 Reverse - Cell phones/Emails
FAQs:Which Water Quality Report is for my Water District?
If the second (2nd) number of your account is a 1, 3, 4, or 5, please read Report #1
If the second (2nd) number of your account is a 2 or 6, please read Report #2.
Where can I find the annual Water Quality Reports?
Annual Water Quality Report 1 -2021
Annual Water Quality Report 2 2021
Water Quality Report #1 - 2020
Water Quality Report #2 - 2020
Water Quality Report #1 - 2019
Water Quality Report #2 - 2019
Water Rate Information:
Water Rate is $4.84 per thousand gallons of water
Minimum bill is $38.88 for first 7,000 gallons of water usage
Shawn Cotter - Water Billing Questions (scotter@townofhopewell.org)
Phone: 585-394-0036 ext. #8
Water Payment by Mail:
Hopewell Water Districts
2716 County Road #47
Canandaigua, NY 14424
Water Payment in Person @ Hopewell Town Hall:
Denise Hood - Town Clerk
2716 County Road #47
Canandaigua, NY 14424
TO MAKE PAYMENTS WITH CREDIT/DEBIT CARDS OVER THE PHONE:
please contact Town Clerk Denise Hood (dhood@townofhopewell.org)
Phone: (585) 394-0036, ext. 1.... Online Payments https://townofhopewell.org/payments/
Please Keep in mind, the payment processing company does charge a convenience fee.
The Town Clerk has convenience fee information available upon request.
Town Clerk Business Hours:
Monday - Thursday - 8:00 AM - 12:00 PM and 1:00 PM - 4:00 PM (Closed at Noon for Lunch Hour)
Evening Hours - Wednesday - 5:00 PM - 7:00 PM
Payments are to be Paid in Full with Cash/Check/Credit/Debit (card)
Please include account number on your check in order to ensure correct payment application. Thank you
Payments may be made on-line at Water Payments
Please be certain to open the (Water Payments link during the months of January - March
and not Town & County Tax payments)